top of page

Terms and Conditions

1. These terms and conditions apply to services and goods advertised online, in our studio or in any official promotional materials.

2. We are Chantell Mapp-Pope trading as No.21 Bespoke Interiors, Little Bullocks farm, Hope End, Takeley, Essex, CM22 6TA. Tel 07876786898

3. Our specific service is outlined in the order of works or delivery note/invoice.


The customer

1.Any special requirements must be agreed at time of consultation or before work commences.

2. All colour and wallpaper choices are the responsibility of the customer and must be final no later than 10 days before the date of service commencing.

3. The customer must ensure their piece of furniture or kitchen is in sound order, making us aware of any defects at time of consultation. If photos are supplied for quotation purposes any defects and imperfections must be photographed and supplied to us.

4.The customer must grant access on the days agreed on the order of works or delivery.

5.The customer will meet the cost of any missed deliveries due to lack of access.

6. The customer will fulfil payment obligations in accordance with time scales set out including final payments.


No.21 Bespoke Interiors

We have a duty to supply a good service and to meet the following obligations.

1. Services must be of satisfactory quality for everyday use.

2. Be reasonably fit for purpose.

3. It is not a failure to meet requirements if the fault is in the customers supplied items/furniture.

4. We will provide a service with skill and care.

5. We will notify the customer if there is a failure of service which is out of our control.

6. We will supply all the materials to complete the service we provide.

7. We will ensure all services are carried out to a professional level.

8. We will ensure all service areas are left clean and tidy or as found on arrival.

All quotations are valid for 28 days only.

We can reject any enquiry up to the point of supplying an order of works, we will always give a reason for the rejection of works.



1.Full payment is required in order to buy a piece of furniture or to book a workshop & other services, to book an Interior design consultation a £50 deposit is required on booking which will be deducted off of the 50% payment that  is required to book an Interior design service with the balance being due on completion of design works.

2. Payments are strictly non-refundable.

3. For payments made to hold a piece of furniture, the furniture will be held for a maximum of 2 weeks. 

4. Payment methods accepted are cash, debit and credit cards, Bank transfer.

Cheques not accepted.

5. An invoice will be provided for your records.

if you have any concerns with our services or an item please speak to Chantell on 07876786898 or email

If in relation to a item purchased Please send photos by email with 48 hours of delivery, we aim to respond within 48 hours.

Delivery/Design consultations

1. For Deliveries of Furniture that has been refinished by us, delivery will be made within 7 days of completion of the service provided at an agreed time. For deliveries of footstools and Headboards we will delivery within the timeframe given at time of order, and will keep in touch to update the customer with a mutually convenient delivery date.

2. The customer must ensure access at the design consultation or delivery time, waiting time will be charged at £30 per 20 minutes.

missed deliveries or design consultations will be charged at £50.

We require 48 hour's notice for cancellation of design consultations or deliveries, if under 48 hours there will be a charge of £50.

3. Any damage to items is the responsibility of the customer after delivery.

Collection can be arranged from our studio please email Chantell

Returns policy

We take great pride in the work we produce, we ensure furniture that we refinish or re upholster as well as our handmade bespoke upholstered footstools and headboards always leave our studio looking beautiful and if the highest standard possible.

We are sure that you will be very happy with your purchase from No.21 Bespoke Interiors. You would have bought either a bespoke footstool or headboard made my us or a preloved piece as it is or refinished by us. However, please remember that most pieces are preloved items and can only be returned if faulty.

In the unlikely event that you furniture is faulty, we will rectify the issue by either repairing it or if a repair is impossible then a refund will be made providing that these terms and conditions are adhered to:

1. If a fault is found you must inform No.21 Bespoke Interiors within  48 hours of receiving your item, and provide full details of the fault along with photos of the fault.

2. Furniture is non returnable after 10 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging.

3. Once we receive your item, we will check it over to see if a repair can be made, we will then notify you of the status of your repair or refund.

4.If you are returning an item it should be wrapped in its original packaging, ensuring its suitable for transporting. Please email us to arrange a collection. Shipping costs are non refundable , if you receive a refund the return shipping cost will be deducted from the refund.

Privacy policy

Unless required to by law, your details will never be passed to a third party for any reason.

On placing an order or by contacting us,  your email will be automatically added to our email mailing list. Should you not wish to receive mailings from no.21 Bespoke Interiors, please contact us and your name will be removed.

We will only use your information for the purpose of fulfilling orders placed by you, replying to your enquiries or to discuss your bookings as well as adding you to our email list to send you information of upcoming events, workshops, new launches and special offers.

bottom of page